Quality Assurance Procedures at TTS
As one of the first translation service providers in Europe, TTS GmbH was already certified in 2004 according to the quality standard ISO 9001:2004. This international standard specifies the demands made on the quality management system of an organisation in order to increase customer satisfaction. No more than approx. 5% of companies in our market segment have prescribed to similarly stringent specifications.
TTS GmbH is audited by SGS (DE07/55459) according to ISO 9001 and EN 15038, whereby the latter is only a European standard, makes no minimum requirements of a QM system and is not complied with consistently, but only on request1).
How can the quality of translations be checked without simply relying on the four-eyes principle. Particularly for an agency that needs to be able to rely on its partners and whose employees are not competent in every language, this requirement necessitates suitable tools that are easy to use.
As a matter of course, especially for technical translations, it is important to check the technical expertise and comprehensibility of the content in addition to spelling and grammar. Compliance with terminology - at times proper names that need to be kept - and equivalence of terms in the foreign languages is to be ensured, as well as adaptation to the country-specific conventions, typography and correct syntax.
For safe order processing and tracking of individual process steps, an internal workflow system is used, which monitors any query up to delivery.
Once a translation has been completed and proofread by the translator as well as a third person1), the documents will be reviewed at TTS. As far as possible, we read all documents at the same time, so as not to miss any inconsistencies. The project manager defines the points to be checked, and all instances deviating from this specification are listed.
1) Requirements according to EN15038
Standard 5.4.3 requires proofreading by a third, independent proofreader. He or she must have the same skills as the translator, and the correction must always take priority over the translation (which we generally do not agree with as such).
However, in practice, often final proofreading is performed in-house by your employees, your local office or your representation office abroad, to consider your requirements like CI and those of the local market. For this reason, this is offered as a separate service (to avoid double effort with regard to time and costs).
Fundamentally, our standard service meets the requirements of EN 15038, apart from item 5.4.3, which is not desired by our customers for reasons of cost and time.
However, if you would like a translation including proofreading by a third party according to EN 15038, 5.4.3, please contact one of our employees. This is of course possible (except in some cases for some exotic languages and highly specialised subject areas).